Samrit Hotel Ltd. – Booking Policy

Effective Date: 1st January, 2026

At Samrit Hotel Ltd., we strive to make the booking process simple, transparent, and secure. By making a reservation with us, you agree to follow this Booking Policy.

1. Booking Methods

Guests can make a reservation through the following channels:

·         Website: www.samrithotel.com

·         Phone: +233 266 675 316

·         Email: info@samrithotel.com

·         In-person: At the hotel reception

2. Reservation Requirements

2.1 All bookings require:

·         Guest full name

·         Valid contact information (email and phone)

·         Check-in and check-out dates

·         Number of guests and rooms required

2.2 A valid form of identification (passport, national ID, or driver’s license) must be presented upon check-in.

3. Booking Confirmation

3.1 A reservation is confirmed only after the hotel sends a confirmation message via email, SMS, or phone.
3.2 Guests should verify all booking details (dates, room type, number of guests) upon receiving confirmation.

4. Payment

4.1 Payment is required at the time of booking unless other arrangement have been made with management. Booking is only confirmed upon payment.
4.2 Accepted payment methods:

·         Cash (GHS)

·         Credit/Debit Card

·         Mobile Money
4.3 Any special requests or extra services may incur additional charges payable at check-in or check-out.

5. Cancellations

5.1 Free cancellation is available up to 48 hours before arrival.
5.2 Cancellations made less than 48 hours before check-in incur 50% of the first night’s rate.
5.3 No-show or failure to arrive without notice incurs 100% of the first night’s rate.
5.4 Refunds, if applicable, will be processed via the original payment method within 5–7 business days.

6. Modifications to Booking

6.1 Any changes to reservation dates, room types, or guest numbers must be requested in advance.
6.2 Modifications are subject to room availability and may affect pricing.
6.3 The hotel reserves the right to make adjustments in case of operational constraints.

7. Special Requests

7.1 Guests may indicate preferences (room location, bed type, dietary requirements) when booking.
7.2 While we strive to accommodate requests, these are not guaranteed.

8. Check-In / Check-Out

·         Check-in Time: 2:00 PM

·         Check-out Time: 12:00 PM

·         Early check-in or late check-out may be arranged upon request and may incur additional charges.

9. Children and Extra Guests

9.1 Children under 12 stay free when sharing a room with parents.
9.2 Additional guests or extra beds may incur additional charges.
9.3 Guests must specify the total number of occupants at the time of booking.

10. Hotel Rights

10.1 The hotel reserves the right to refuse a booking or cancel a reservation if guest behavior violates hotel policies or local laws.
10.2 In the event of overbooking or emergencies, the hotel will make every effort to provide alternate accommodation of similar quality.

11. Contact Information

For bookings, inquiries, or assistance:

Samrit Hotel Ltd.
📍 Pedu Estate, Cape Coast, Ghana
📞 +233 266 675 316
📧 info@samrithotel.com
🌐 www.samrithotel.com

By making a reservation at Samrit Hotel Ltd., you acknowledge that you have read, understood, and agreed to this Booking Policy.