• Pedu Estate, Abura, Cape Coast.
  • +233 266 675 316

Privacy Policy

 

SAMRIT HOTEL — PRIVACY POLICY

Last Updated: 1st January,2026

Samrit Hotel (“we”, “our”, or “us”) is committed to protecting the privacy and personal information of all guests, customers, and visitors (“you” or “your”). This Privacy Policy explains how we collect, use, store, protect, and share your information when you visit our hotel, use our website, make a reservation, or interact with our services.

By accessing our services, you agree to the terms outlined in this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect the following types of information:

1.1 Personal Information

  • Full name
  • Contact details (phone number, email address, residential address)
  • Identification details (passport, national ID, driver’s license)
  • Payment information (mobile money, card details — securely processed)
  • Date of birth
  • Nationality

1.2 Booking & Stay Information

  • Check-in and check-out dates
  • Room preferences
  • Number of guests
  • Special requests or service preferences
  • Payment history

1.3 Technical & Website Information

When you visit our website or booking platform, we may automatically collect:

  • IP address
  • Device information
  • Browsing activity
  • Cookies and similar tracking technologies

1.4 Customer Support Information

  • Messages or inquiries sent to our support team
  • Feedback and reviews

2. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

2.1 To Provide Hotel Services

  • Processing reservations and bookings
  • Managing check-in and check-out
  • Providing housekeeping and customer service
  • Processing payments and invoices

2.2 To Improve Guest Experience

  • Personalizing services based on your preferences
  • Enhancing hotel facilities and operations

2.3 For Communication

  • Sending booking confirmations
  • Sending updates or important notices
  • Responding to inquiries and support messages

2.4 For Legal & Security Purposes

  • Verifying identity
  • Preventing fraud
  • Meeting regulatory obligations
  • Ensuring the safety and security of guests and staff

3. HOW WE SHARE YOUR INFORMATION

We may share your information only when necessary:

3.1 With Service Providers

Examples include:

  • Payment processors
  • Booking platforms (e.g., Booking.com, Expedia, website booking system)
  • IT and website service providers

3.2 For Legal Requirements

We may share information with law enforcement or authorities when required by law.

3.3 Business Operations

If the hotel undergoes restructuring or management transition, guest data may be transferred securely.

We do not sell or rent your personal information to third parties.

4. DATA PROTECTION & SECURITY

We take appropriate technical and administrative measures to protect your data from:

  • Unauthorized access
  • Loss or theft
  • Misuse
  • Alteration

Security measures include:

  • Encrypted payment systems
  • Secure data storage
  • Limited access to authorized staff only

However, no method of data transmission over the internet is 100% secure. We take all reasonable efforts to safeguard your information.

5. DATA RETENTION

We retain your information only for as long as necessary to:

  • Provide our services
  • Meet legal or regulatory requirements
  • Resolve disputes
  • Maintain accurate business records

After this period, your information is safely deleted or anonymized.

6. YOUR RIGHTS

Depending on local data protection laws, you may have the right to:

  • Access the personal data we hold about you
  • Request updates or corrections
  • Request deletion of your data (except where legally required)
  • Withdraw consent to marketing or communications
  • Object to certain forms of data processing

To exercise your rights, contact us using the details below.

7. USE OF COOKIES

Our website may use cookies to:

  • Improve user experience
  • Track website performance
  • Remember your preferences

You may disable cookies in your browser settings, although some features may not function properly.

8. CHILDREN’S PRIVACY

Our services are not directed to children under 18.
We do not knowingly collect information from minors.
If we learn that information was collected from a minor, it will be deleted immediately.

9. THIRD-PARTY LINKS

Our website or booking platform may contain links to third-party websites.
We are not responsible for:

  • Their privacy practices
  • Their content or services

We encourage you to read their privacy policies.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.
When changes are made, the updated date will be reflected at the top of this document.
We encourage you to review this policy regularly.

11. CONTACT INFORMATION

If you have any questions, concerns, or requests regarding your privacy, contact us at:

Samrit Hotel – Cape Coast, Ghana
Phone: +233 266 675 316

Email: support@samrithotel.com
Address: Pedu Estate , Abura , Cape Coast.

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